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<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" colspan=2 height=110 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="286f0f21egerdp.jpg"> <div> <B><IMG SRC="287203c0.jpg" border=0 width="32" height="60" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B><FONT SIZE="5" COLOR="#66334C" FACE="Arial" ><B> Welcome to Sandraspurse.com</B></FONT><B>      |     </B><A HREF="index.htm" TARGET="_top" TITLE=" Welcome to Sandraspurse.com"><U><B>home</B></U></A></div> <div> back to<B>  </B>                                                   </div> <div> </div> </td> </tr><tr> <td valign="top" width=210 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="285f2f02egerdp.jpg"> <div>                                                   </div> <bR> </td> <td valign="top" height=370 BGCOLOR="#FFFFFF" TEXT="#080000" bgproperties="fixed" background="288f0f03.jpg"> <bR> <bR> <div>   </div> <bR> <div> <B>Sandra Wellens</B></div> <div> <B>P.O. Box 64, Oconto Falls, WI  54154     </B></div> <div> <B>sandraspurse@yahoo.com</B></div> <div> <B>http://www.sandraspurse.com</B></div> <div> <B>Home: XXXXXXXXXX</B></div> <div> <B>Fax: 775-429-3915</B></div> <bR> <div> <B>Summary of Qualifications</B></div> <bR> <div> I am seeking a position to utilize my skills and education in a customer-centric environment. After obtaining a master’s degree in organizational leadership, I am versed in learning organizations, business policies and procedures, team building and business management. I am adept at all applications of Microsoft Office and possess extensive office and computer operation experience.  I work well in structured and unstructured environments managing large workloads with multiple deadlines. I am a self-starter, quick learner and provide excellent customer service. I have worked with both happy and irate customers and have excellent oral and written skills. I possess exceptional organizational and time management skills.</div> <bR> <div> <B>Areas of Expertise</B></div> <bR> <div> Customer Service Management</div> <div> Complaint Handling & Resolution</div> <div> Organizational Leadership      </div> <div> Customer Satisfaction Enhancement </div> <div> Supervision & Management</div> <div> Sales & Margin Improvement     </div> <div> Teambuilding & Training</div> <div> Cost-Reduction Strategies</div> <div> Fundraising & Event Coordination</div> <bR> <div> <B>Education and Training</B></div> <bR> <div> Master’s Degree in Organizational Leadership</div> <div> Graduated 06/09</div> <div> Norwich University, Northfield, VT</div> <div> Attended September 2007 – February 2009</div> <bR> <div> Graduate level Teaching & Learning Certificate</div> <div> Graduated 02/09</div> <div> Norwich University, Northfield, VT    </div> <bR> <div> Bachelor’s Degree in Business Management</div> <div> Graduated 05/07    </div> <div> Silver Lake College, Manitowoc, WI</div> <div> Attended 07/1999–05/07    </div> <bR> <div> Associate Degree in Supervisory Management</div> <div> Graduated 12/98</div> <div> Northeast Wisconsin Technical College, Green Bay, WI  </div> <div> Extensive Microsoft Office, Excel, Internet and Accounting training</div> <div> Attended 09/96–12/98</div> <bR> <div> Airline Reservations and Airport Services Diploma</div> <div> Graduated 02/90</div> <div> International Air Academy, Maryland Heights, MO    </div> <div> School no longer in business –no address on file        </div> <div> Knowledge of Ticketing, traffic rules, and fares</div> <div> Attended 11/89-02/90</div> <bR> <div> Real Estate Exam Prep Course</div> <div> Completed 05/03</div> <div> Northeast Wisconsin Technical College, Green Bay, WI</div> <bR> <div> <B>Professional Experience</B></div> <bR> <div> Enumerator (Census Taker)</div> <div> U.S. Census Bureau</div> <div> 04/10 – 06/10</div> <div> Door-to-door enumeration of individuals’ addresses that did return census information</div> <bR> <div> Avon Independent Sales Consultant</div> <div> 03/00 - Present</div> <div> Self-employed sales consultant for Avon Products, Oconto Falls, WI</div> <div> Oversee daily office and business related operations.</div> <div> Human Resources –hiring, training, and recruiting new sales representatives (downline)</div> <div> Sales –online and face-to-face point of delivery</div> <div> Inventory –LIFO product flow</div> <div> Extensive Product shows, expos, and convention planning experience. </div> <bR> <div> Owner/Partner, Office Manager & Sales Consultant</div> <div> 03/00 – 12/09</div> <div> WellensPearson Enterprises, Oconto Falls, WI (a tax assessing firm) </div> <div> Attend Annual Assessor School in November</div> <div> Board of Review Training Certified </div> <div> Schedule and Set appointments for open books and prepared statements of personal property </div> <div> Responsible for day-to-day organization, customer service, billing and payroll operations</div> <div> Manage correspondence with landowner and county representatives</div> <div> Human Resources –hire, manage and train new employees</div> <bR> <div> Church Secretary, Office Manager</div> <div> 06/98 -03/00</div> <div> Hillside Assembly of God Church, Gillett, WI    </div> <div> General Office, Filing Experience; including Newsletters & Bulletins</div> <div> Client Services, Customer Service, and Secretarial Duties</div> <bR> <div> Out-based Field Program Coordinator</div> <div> 11/97 – 06/98</div> <div> Lac Baie Girl Scout Council, Green Bay, WI</div> <div> Coordinated programs and education for volunteer adult leaders and girls</div> <div> Implemented Recruitment workshops, and volunteer training sessions</div> <bR> <div> Office Assistant and Secretarial</div> <div> 03/95 -11/97</div> <div> Various Temporary Staffing Services in Green Bay, WI     </div> <div> Experienced with Data Entry, Ten-key adding machine, and filing</div> <div> Experienced with Microsoft, WordPerfect, and Lotus 1-2-3</div> <bR> <div> Customer Service Support/Reservation Sales Agent    </div> <div> 03/93 - 1/95</div> <div> Amtrak, Chicago, IL                      </div> <div> Extensive Customer Service/Reservations in a Call Center environment and ticketing experience</div> <div> Experienced with fare quotes, pricing, queues, and operational information</div> <div> Worked on the Travel Agency Desk answering various questions  </div> <bR> <div> Customer Service Support/Reservation Sales Agent </div> <div> 06/90 – 09/92  </div> <div> Trans World Airlines, Chicago, IL         </div> <div> Extensive Customer Service/Reservations in a Call Center environment</div> <div> Computer Reservations experience - International and Domestic Reservations </div> <div> Travel Agency Help Desk trained in answering a variety of questions</div> <div> Experienced in: Group Bookings, Tours, Hotel, Car Rentals, and Cruise Packages</div> <bR> <div> <B>Computer Skills</B></div> <bR> <div> I have extensive computer skills including the following programs:</div> <div> MS Office, MS Word, Excel, Ms Publisher, MS PowerPoint, Access, Print Master, TC Win, TC Win2, Market Drive, Adobe, WinZip, and many others.</div> <div> I am able to operate the Internet, E-mail, Fax machine, Scanners, Copy machine, etc. </div> <bR> <div> <B>Civic Activities</B></div> <bR> <div> Adopt-a-Highway Sponsor          2006-present</div> <div> Sponsor a local highway section </div> <div> Promotes recycling and keeping highways clean programs</div> <bR> <div> American Legion Auxiliary      2003-present</div> <div> Offices currently held:</div> <div> Vice President of the Oconto County American Legion Auxiliary (2010-2012)</div> <div> Education & Leadership Chairperson –District 9 American Legion Auxiliary (2010-2012)</div> <div> Offices previously held:                </div> <div> Oconto Falls American Legion Auxiliary Unit President (2006-2010)</div> <div> 2nd Vice President of the Oconto County American Legion Auxiliary (2008-2010)</div> <div> Community Service Chairperson –District 9 American Legion Auxiliary (2008-2010)</div> <bR> <div> Duties include: Fundraising, Recruitment and Leadership Training, Promoting Americanism, and Educating area youth on Legion’s programs</div> <div> Hold yearly poppy poster contest for area 4th grade students</div> <div> Publish web page for local unit, post and squadron.</div> <div> Produce bi-monthly reminder postcards for the unit and post.</div> <bR> <div> Friends of the Oconto Falls Library          2007-present</div> <div> Member of the local Friends of the Library </div> <div> Help with fundraising and other community projects</div> <bR> <div> Oconto Falls Fun Fest Steering Committee     2008-Present</div> <div> Active member in the organizing and planning of the Oconto Falls Fun Fest activities</div> <div> Help with fundraising and other community projects </div> <bR> <bR> </td> </tr></table></body>